Clients Area

LEGAL

In compliance with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce, we inform users of the following information:

Horacio Cruz Balcells
NIF: 53840264R
C/ Núñez de Arce, 13, 3º A
28012 – Madrid
Email: [email protected]

PURPOSE

Horacio Cruz Balcells (hereinafter, also “the provider”), as the party responsible for the website, makes this document available to users. Its purpose is to regulate the use of the corresponding website in compliance with the obligations established in Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE or LSSI), as well as to inform all users of the website regarding its terms of use.

Any person accessing this website assumes the role of user (hereinafter, “the user”), which implies full and unreserved acceptance of all the provisions included in this legal notice, as well as any other applicable legal provisions. The user must carefully read this Legal Notice each time they access the site, as the provider reserves the right to modify any information that may appear on the website without the obligation to give prior notice, with publication on the website being sufficient.

Account Registration

To access our Services, you must create an account. You agree to provide accurate and complete information during the registration process and keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Use of Services

You agree to use our Services in compliance with all applicable laws and regulations. You must not use our Services for any unlawful or prohibited activities, including but not limited to:

Distributing malware or other harmful software

Engaging in activities that violate the privacy or rights of others

Hosting content that is illegal, infringing or offensive

Cryptocurrency mining or blockchain processing

VPN, proxy, or anonymisation services

Network scanning or penetration testing tools

DDoS, stress testing, or load generation tools

File sharing, torrenting, or peer-to-peer software

Any software which is designed to mask, manipulate, or reroute network traffic

This list is not exhaustive. We reserve the right to review and restrict any software or activity that negatively impacts security or network performance

Fees and Payment

You agree to pay all fees associated with your use of our Services as described on our website. All fees are non-refundable except as requited by law. All services are set up manually by hand and are exempt from any consumer rights refunds. We may change our fees at any time by posting new fees on our website and confirming by email. Any such changes will appear on the next billing cycle. All services are manually provisioned.

Allocated Resources & Refunds

When you purchase our Services, specific resources (such as, but not limited to, IP addresses, server capacity, or software licenses) are allocated to your account. These resources are reserved and provisioned at the time of purchase, regardless of the level of usage. As such:

All fees are strictly non-refundable once resources have been allocated.

We do not provide pro-rata or partial refunds for unused portions of a billing cycle.

Refunds will only be issued where required by applicable law.

Prohibited Content

We do not allow any of the following on our platform:

• Child Sexual Abuse Material (CSAM) or any material that exploits or endangers children

• Copyrighted content transmitted without permission from the rights holder

• Malware, phishing, or harmful software

• Terrorist content, violent extremism, or materials inciting hatred

• Harassment, abuse, or threats against any individual or group

• Unlicensed streaming or rebroadcasting of copyrighted events or content

• Promotion of illegal activities or services (e.g., drugs, hacking, scams)

Any user found uploading or distributing such content will have their account immediately terminated, and where applicable, reports will be made to law enforcement or relevant authorities. This list is not exhaustive. We reserve the right to review and restrict any content.

Reporting Illegal or Abusive Content

To report any abuse, illegal content, or policy violations, please contact us immediately via:

Email: [email protected]

Please include:

• A clear description of the issue

• URLs or filenames involved

• Screenshots (if applicable)

• Your contact details (for follow-up)

Reporting Illegal or Abusive Content

To report any abuse, illegal content, or policy violations, please contact us immediately via:

Email: [email protected]

Please include:

• A clear description of the issue

• URLs or filenames involved

• Screenshots (if applicable)

• Your contact details (for follow-up)

COOKIE POLICY

This policy describes cookies and browser storage on cloud-obs.com/en/. Horacio Cruz Balcells is responsible for this website. The cloud-obs.live store and client area are separate: opening the checkout may use their own session and payment cookies.

Your choice

You can accept, reject or configure analytics and YouTube video separately in the privacy notice. You can change your choice later with the “Cookies” button. Google Analytics and the YouTube video do not load until you accept the relevant category. Rejecting analytics removes its cookies and the attribution data stored in this browser.

Cookies and storage on this website

Services you choose to open

The homepage YouTube video is requested only after accepting “External video (YouTube)”. Google may process connection data and use its own cookies or storage when the video loads; names and durations depend on its service and your browser. See Google’s privacy policy. You do not need the video to use this website.

Crisp presales chat connects only when you click to open it. It may use technical crisp-client/* cookies to preserve your conversation, usually for six months after your last chat visit. Analytics and video choices do not control the chat; see “Presales chat and privacy” elsewhere on this page for its data practices.

Further information

With consent, we use Google Analytics 4, not Universal Analytics. The tag used by this website does not have a Google Ads destination connected. If you visited before, rejecting analytics also attempts to remove older advertising storage named _gcl_ls from this browser. You can also delete or block cookies in your browser settings; some external features you requested may no longer remember your session.

Questions about privacy and cookies: [email protected]. Last updated: 27 September 2026.

Presales chat and privacy

Horacio Cruz Balcells is the controller of the presales chat. On the sales pages you can choose to start a conversation with him. Crisp provides the chat as data processor. The chat does not load when you visit the page: it connects to Crisp only when you click “Questions before signing up? Ask me”. You can email [email protected] instead. Do not send passwords, stream keys or anyone else’s data.

Once opened, Crisp may process technical connection data (such as your IP address), session data and what you write. If you provide a name, email address or files, these will also be used to answer your question. The legal basis for answering a presales question is taking steps at your request before entering into a contract (GDPR Art. 6(1)(b)). We do not automatically link this chat to your customer account.

The chat may store technical crisp-client/* cookies to keep the session and messages between visits. According to Crisp, they last six months by default and are renewed if you load the chat again. The site’s analytics and video choices do not control this chat: opening it is a separate action. Cookie expiry does not by itself delete the conversation.

We delete conversations and their associated data from our Crisp account 90 days after the last message, unless a legal obligation requires longer retention. Crisp may retain some technical data for longer for security or its own legal obligations; see its privacy policy.

You may request access, correction or deletion of your data at [email protected]. You may also complain to the Spanish Data Protection Authority.